Application Support Analyst - Hybrid/Milton Keynes (MK4) - £30k - £35k, DOE - Permanent

Application Support Analyst - Hybrid/Milton Keynes (MK4) - £30k - £35k, DOE - Permanent

Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent Application Support Analyst (1st and 2nd Line Support). We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names in their domains.

This role will be based 4 days per week in Milton Keynes (MK4), with occasional travelling to our office in Borehamwood (WD61QQ). The regular office schedule is from 8:00am to 5:00pm.

As OCS Consulting is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share the profits.

Key Skills for Application Support Analyst:

• 3+ years experience as Application Support Analyst - mandatory
• Knowledge of SQL - mandatory
• Knowledge of a broad base of database technologies - at least MS SQL Server - Mandatory
• Helpdesk or Testing experience - strong advantage
• Strong interpersonal & communication skills, with excellent English, written and verbal - mandatory
• Knowledge of a programming language would be beneficial
• Ability to hit the ground running (previous experience working on your own) as well as part of a team - would be a great advantage
• Excellent customer service skills
• Highly motivated and enthusiastic individual, prepared to go the extra yard
• Strong analytical and problem-solving skills, especially regarding fixing data issues
• Flexible, can-do attitude, capable of multitasking and resilient under pressure
• Ability to form good working relationships with internal and external stakeholders

Our Offer:

• Salary £30k-£35k, depending on experience
• Variety of benefits (including enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others)
• Generous Holiday Allowance - increases based on the length of service
• Supportive and collaborative working environment
• Variety of work
• Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual

Key accountabilities for Application Support Analyst:

• Responsible for the stability and availability of applications within production environment
• Timely identification of issues, resolution of incidents, support scheduled tasks and data feeds, fixing data issues, performing routine tasks such as manual feeds/data loads, and participate in acceptance testing and deployment of new applications/releases
• Monitor processes and procedures for managing the production application environments including maintenance tasks, incident and problem management
• Ensure helpdesk system is kept up to date of the progress made with issues
• Ensure documentation is maintained and is suitable for support purposes
• Ensure business is kept informed of the progress of the issues they have raised
• Involvement in testing activities, which will be carrying out user testing on the applications that they will be supporting

This role is an exciting opportunity to join a well-established IT Consultancy working within a committed and experienced team.