IT Support Apprentice
Onteck is looking for a motivated and enthusiastic IT Support Apprentice to join its growing team. This role is ideal for someone starting their IT career who wants hands-on experience, structured learning, and the chance to grow within a supportive, people-first company.
Role
- Supporting the Helpdesk Team with day-to-day IT support tasks
- Managing support tickets by logging, updating, and resolving customer technical issues through a ticketing system
- Providing technical support to customers via phone and email, escalating complex issues when required
- Working with RMM (Remote Monitoring & Management) systems and cyber security tools to deliver proactive support
- Performing system health checks, patching, updates, and assisting with maintaining security posture
- Following documented processes and contributing to clear technical documentation
- Participating in in-house training sessions and learning directly from experienced IT professionals
Training
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
- Level 3 Apprenticeship in IT Digital Support Technician
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- HULL BUSINESS TRAINING CENTRE LIMITED
- Working Week
- Monday to Friday, 8:30am - 5:00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd February 2026
- Start Date
- Tuesday, 3rd February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- maths GCSE, grade 4 (Essential)