IT Support Technician

IT Support Technician

Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You’ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected — all while developing your IT skills in a fast-moving tech environment.

Location: Nottingham- NG15 0EB

Salary: £28,000-£30,000 per annum circa

Type: Full-time, Permanent

About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham, our team is passionate about making vehicle diagnostics smarter, faster, and more connected.

What You’ll Be Doing

• Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools).
• Purchasing tool tickets and subscriptions, with support from senior team members.
• Troubleshooting issues with diagnostic tools and vehicle connections.
• Managing updates and maintenance for diagnostic tools and local IT infrastructure.
• Testing and investigating OSCA tools returned by customers.
• Handling support calls from customers with connection or configuration issues.
• Assisting with onboarding new partners and completing related admin tasks.
• Working with senior IT staff on data retrieval, manipulation, and presentation.
• Supporting technicians in resolving connectivity and tool-related challenges.
• Liaising with manufacturers for technical or login support when required.

What We’re Looking For

• Interest in IT and automotive diagnostics.
• Strong problem-solving skills and attention to detail.
• Collaborative, proactive approach with excellent communication.
• Eagerness to learn and grow in a fast-paced tech environment.

Benefits & Development

• Increased holiday allowance with year of service.
• Death in service policy.
• Sick Pay.
• Salary Extras.
• Free on-site parking.
• Salary extras instant discounts. 
• Employee Assistance Programme (EAP).
• Opportunities to develop technical expertise in automotive diagnostics.

Important: You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.