Client Success Leader
Objectway is seeking for a Client Success Leader to join the UK Service Management team in London. The purpose of this role is to ensure that clients receive exceptional service and support throughout their journey.
Main Responsabilties
- Providing direct support to clients, addressing inquiries, monitoring the resolution of project/service issues, and assisting with onboarding, training, and adoption of products through day-to-day client management and client communication.
- Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.
- Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.
- Working toward a unified approach to enhancing the customer experience, meeting service goals, and fostering strong relationships.
- Providing support into operational post-delivery activities, training, and any follow-up as needed
- Focusing on the client retention in the long-term providing insights on customer trends, feedback, and potential growth opportunities
- Supporting in developing and refining processes that drive client success, mitigating risks.
Required Skills
- Bachelor’s degree required (Master’s degree preferred)
- At least 5+ years’ experience in the activities/role
- Experience in the UK private baking and/or wealth management sector or Software and/or Consulting companies working for this sector.
Personal Profile
- Strong communication skills
- Ability to manage relationships with key clients and internal stakeholders
- Strong teamwork skills
- Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients
- Strong customer service orientation
- Good analytical skills and attention to details.
Contract & Compensation
- Permanent employment.
What We Offer
- A challenging and progressive position within an international work environment.
- Hybrid work.
What's next
Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises.
Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website
Equality Policy.
We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.