IT Support Analyst

IT Support Engineer - Birmingham (Onsite 5 days per week)

Are you a driven and energetic IT professional ready to take on your next challenge We're looking for a 2nd Line IT Support Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham.

What you'll be doing

• Providing 2nd line technical support across desktop, infrastructure and application environments
• Supporting and maintaining Microsoft-based systems (Windows 10/11, Office 365, Active Directory, Azure, Intune, etc.)
• Managing incidents, troubleshooting hardware/software issues and escalating where necessary
• Delivering outstanding customer service to end users and ensuring SLAs are met
• Collaborating with internal teams and external suppliers to ensure smooth day-to-day operations

• Previous NHS or healthcare sector IT support experience (highly desirable)
• Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc.
• Confident supporting a wide range of users in a busy environment
• Excellent communication and problem-solving skills
• A proactive, energetic attitude - someone who loves getting stuck in and making things happen
• Happy to work onsite 5 days per week in Birmingham

If this sounds of interest or you would like some more information, please apply directly!