IT Support Analyst
Job Title: IT Support Analyst, Contract, Inside IR35 Location: Edinburgh (on-site, 5 days per week)
Role Overview: We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations.
Key Responsibilities:
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Provide deskside IT support to users before, during, and after the office move
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Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers)
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Set up and test workstations, meeting room equipment, and network connections
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Troubleshoot hardware, software, and connectivity issues
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Log, track, and resolve support requests in line with SLAs
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Work closely with facilities, vendors, and internal IT teams during the move
Required Skills & Experience:
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Previous experience in an IT Support / Service Desk / Desktop Support role
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Strong knowledge of Windows OS, Microsoft 365, and standard office hardware
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Hands-on experience with hardware moves, installations, or office relocations
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Excellent customer service and communication skills
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Ability to work on-site full time and manage physical IT tasks