3rd Line EUC Platform Engineer

Role Overview We are recruiting a 3rd Line EUC Platform Engineer / Senior EUC Engineer to support and improve a multi-site enterprise End User Computing (EUC) environment.

This role is focused on Microsoft 365 administration, Intune / Microsoft Endpoint Manager, and SCCM (Configuration Manager) across multiple sites. The successful candidate will operate as a 3rd line escalation point, supporting complex incidents, problem management, and EUC platform improvements

Key Responsibilities

• Provide 3rd Line Support for EUC, Endpoint, and Microsoft 365 related issues
• Act as a senior escalation point for complex incidents and problem management
• Administer and support Microsoft 365 (M365 / Office 365) including Exchange Online, Teams, SharePoint Online, OneDrive
• Manage Intune / Microsoft Endpoint Manager including device compliance, configuration profiles, security baselines, and Windows 10 / Windows 11 endpoints
• Support and maintain SCCM / Microsoft Configuration Manager in a multi-site environment, including deployments, collections, applications, and updates
• Support Active Directory, Entra ID (Azure AD), Group Policy, and hybrid identity environments
• Support endpoint lifecycle management, build, patching, and device standards
• Assist with EUC projects, platform upgrades, and standardisation initiatives
• Create and maintain technical documentation, runbooks, and knowledge articles
• Work closely with infrastructure, security, and service desk teams to improve service delivery

Skills & Experience RequiredEssential:

• Experience in a 3rd Line EUC Engineer, Senior EUC Engineer, Endpoint Engineer, or Modern Workplace Engineer role
• Strong hands-on Microsoft 365 administration experience
• Proven experience with Intune / Endpoint Manager
• SCCM / Configuration Manager experience across a multi-site estate
• Strong knowledge of Windows 10 and Windows 11
• Experience supporting enterprise or large multi-site environments
• Solid understanding of Active Directory and Entra ID (Azure AD)

Desirable:

• PowerShell scripting and automation
• Windows Autopilot
• Print management solutions (Papercut, Universal Print)
• ServiceNow or ITIL-based environments
• Experience working in large enterprise or regulated environments

Benefits

• Hybrid working model
• Clearly defined 3rd line role (not service desk)
• Opportunity to own and improve the EUC / Endpoint platform
• Stable, enterprise environment with long-term projects

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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