IT Support Technician
IT Support Technician - Stourbridge - MSP - £30K (DOE)
You'll be joining a well-established MSP with a close, collaborative service desk of eight IT Technicians. Known for consistently high standards of customer service, the business is continuing to grow and is looking to add another driven and enthusiastic team member to support that expansion.
Skills & Experience Required:- Background in a service desk, on-site support, or other customer-facing IT role
- Strong working knowledge of Windows 11 OS, and Windows Server environments
- Experience administering Microsoft 365 (including SharePoint and OneDrive)
- Azure AD / Entra ID administration experience
- Solid networking fundamentals, ideally with exposure to Ubiquiti UniFi, VPNs, etc.
- Demonstrable troubleshooting skills using tickets, logs, and system reports
- Full UK driving licence
Desirable (but not essential):
- Virtualisation experience with Hyper-V and/or VMware
- Exposure to backup solutions such as Veeam, Acronis, or similar
This position will involve handling 1st and 2nd line support tickets, maintaining accurate and detailed call logs, and escalating issues appropriately where required. You'll work closely with the wider service desk and management team, sharing knowledge and contributing to a supportive, team-focused environment.
Benefits:- Salary up to £30,000 depending on experience
- 28 days annual leave including bank holidays
- Flexible working patterns (e.g. 8-4, 9-5, 9:30-5:30)
- Company pension scheme
- Hybrid working - 1 day per week from home following probation
- Private healthcare
If you're interested, don't worry if your CV isn't fully up to date - feel free to get in touch with Gianluca at Circle Recruitment to have a chat.
Keywords: Windows Server, IT Support, 1st Line, 2nd Line, Technical Support, Microsoft 365, Azure, VMware, Networking, MSP, Hyper-V, Exchange, West Midlands, Dudley, Stourbridge, Birmingham
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