Senior Service Designer
Overview
Our client is seeking Senior Service Design Consultants to support the delivery of user-centred, strategically aligned services across complex client environments. This role takes a holistic view of organisational ecosystems, leading service strategy, shaping propositions, and guiding multidisciplinary Agile teams to deliver meaningful outcomes for users and organisations.
This opportunity is well suited to experienced service design professionals who are confident operating at senior level, influencing stakeholders, and contributing to leadership, delivery excellence, and community development.
Responsibilities
• Lead strategic planning for services to ensure alignment with business objectives and user needs.
• Define and articulate service goals using artefacts such as service maps, value propositions, and service blueprints.
• Advise clients on approaches to complex organisational and service challenges.
• Facilitate workshops and collaborative sessions, acting as the voice of the customer throughout delivery.
• Generate concepts, proposals, and plans for new service propositions or for improving existing services.
• Simplify complex, cross-functional processes and information using clear visual communication.
• Oversee service delivery where required, managing dependencies across teams and departments.
• Support delivery teams to work effectively at pace across organisational, technical, and situational boundaries.
• Contribute to the Service Design Community of Practice and, where applicable, provide line management and mentoring.
Requirements
• Proven expertise in end-to-end service design, including improving underperforming services.
• Experience working closely with service or product owners and senior stakeholders.
• Strong ability to translate user research and service design analysis into clear design decisions.
• Advanced experience working within Agile delivery environments.
• Strong relationship management skills, with the ability to build long-term, strategic partnerships.
• Confident, pragmatic, and resilient approach to problem solving and delivery challenges.
• Background in related disciplines such as UX design, business analysis, digital strategy, business architecture, or product management.
• Public sector or Government Digital Service experience is advantageous but not essential.
Benefits
• Competitive salary with clear progression opportunities at senior consultant level.
• Contributory pension scheme (6% employer contribution, 2% employee contribution).
• 25 days’ annual leave plus UK public holidays.
• Flexible benefits package, including private health and dental cover, additional pension contributions, extra holiday purchase, wellbeing contributions, charity contributions, and sustainability initiatives.
• Life assurance, death in service, and critical illness cover.
• Cycle-to-Work and salary sacrifice electric vehicle schemes.
• Volunteer days, season ticket loans, and access to wellbeing and financial support resources.
Application Process
If you are an experienced service design professional looking to influence strategy, lead delivery, and drive user-centred change, please apply via the link provided by our client to review the full role profile and submit your application.