Help desk Co - ordinator

Job Title: Helpdesk Co-Ordinator - Birmingham - Smethwick

Helpdesk Co-Ordinator

Location: Birmingham
Job Type: Full-Time (4 days on, 4 days off - 7:00am to 7:00pm)
Salary: £15.79 per hour (your hol pay is included in this rate)
Start Date: ASAP

CANDIDATE MUST HAVE A DBS

We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care.

Key Responsibilities:

• Respond to incoming calls and emails, logging and managing service requests efficiently.
• Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion.
• Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system.
• Identify and resolve failed or at-risk jobs with prompt intervention.
• Work closely with internal teams and external contractors to resolve queries and support operations.
• Deliver high levels of customer service and maintain professionalism at all times.

What We're Looking For:

• Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Solid IT skills, including use of Microsoft Office and service management systems.
• Highly organised, with the ability to manage multiple tasks and priorities.

Shift Pattern:

• 4 days on / 4 days off
• 12-hour shifts: 7:00am - 7:00pm