IT Apprentice

We're looking for somebody to join our small team of IT engineers / hardware salespeople based at our Wallasey Village store and workshops. You will ideally be experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual.

• Knowledge of Microsoft Office products & Office 365.
• Installing Windows and Mac based operating systems on to customer’s devices.
• Understanding of basic networking, IP configuration, and troubleshooting connection issues.
• Able to use basic NTFS & FAT32 file systems for safe and secure data handling and backup.
• Basic understanding of data security and data security software.
• Knowledge of internet, network and cloud security, firewalls and antivirus products.
• Ability to communicate with customers and explain our products, services, and service philosophy.
• It would be an advantage if the applicant has a working knowledge of PC hardware (PC builds, hardware troubleshooting & diagnosis of common hardware issue).
• A desirable extra skill would be an ability to disassemble laptops, install component replacements such as keyboards, screens & memory.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Initiative