Project Manager (Service Now)

Job Title: Service Now Project Manager (Consultant)

Location: City of London - 3 days per week

Duration: 6 month Fixed Term Contract (potential to extend)

Salary: £80,000 - £85,000 - dependent on experience

Start: ASAP

At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are 'problem solvers' who call on our collective experience, knowledge and skills to support customers to access benefits early.

Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy.

We are reimagining how transformation services are delivered, taking a human-centred approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you.

Role:

We are seeking to hire an experienced Service Now Project Manager to support a global organisation during a significant period of transition.

This roles demands strategic leadership and agility, dedication and a commitment to delivery. You'll act as the bridge between diverse teams and stakeholders, ensuring requirements are cleared captured and ensuring every detail of the programme is flawlessly executed.

The successful candidates will be able to demonstrate:

Essential:

• A proven background in driving projects to completion within a complex, global transformation environment
• Service Now background, ideally with a background in ITOM / CMDB / eBonding
• Exceptional interpersonal and consultancy skills – you can demonstrate a proven track record of delivery excellence
• Excellent planning, budgeting, and resource allocation skills
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and executive presentations.
• Ability to communicate effectively with technical and non-technical stakeholders.

Desirable:

• Relevant certifications in your area of expertise

What's in it for you?

• An opportunity to join a high-growth, scale-up consulting firm making a material difference in how clients are served.
• Personal development focus with annual appraisals, development plans, and bi-weekly coaching conversations.
• Access to a personal training budget (subject to approval).

Compensation and Benefits:

• 25 days' annual leave, plus an extra day for your birthday
• Option to purchase up to 10 additional days of leave per year
• Reservist leave: up to 10 days paid
• AVIVA workplace pension scheme
• Save 30–60% on an electric car through The Electric Car Scheme
• Access to Pace's APM Corporate Partner benefits
• ADS Group Reward benefits
• Additional benefits available upon conversion to a permanent position

Your Pace team:

Harnessing Human Autonomy means putting human needs at the heart of system and process design.

At Pace, we help organisations align technology with human behaviour - designing systems that empower people, automate the routine, and unlock greater efficiency and innovation.

Imagine if... you worked for a company that has integrity at its core and truly values its people, social responsibility, and the real-world impact of its work.

We recognise that we are only as good as our people. Apply today to discover the great things we're achieving together - and the fun we have doing it.