IT and Data Facilitator
Job summary
Paxton Green Group Practice is seeking an IT and Data Facilitator to support the smooth day-to-day running of our clinical IT systems, provide responsive IT support to staff, and deliver data insights to support quality improvement and contract performance.
The post holder will work as part of the practice IT team, supporting core systems including EMIS Web, Docman, AccuRx and Check Cloud telephony. They will also support staff training and patient education initiatives and contribute to data quality and performance reporting including QOF/QIA.
The role plays an important part in maintaining safe, secure and resilient digital services in a busy general practice environment, while ensuring staff and patients can make effective use of available technology and digital tools.
The post holder reports to the Operations Manager for day-to-day management, with senior oversight from the Practice Manager. Technical direction is provided by the Lead IT GP Partner for strategic IT projects and complex technical matters. The post holder will work independently on routine operations while maintaining clear communication and escalation pathways.
The post holder will work as part of a two-person IT team alongside the existing IT and Data Facilitator, sharing responsibilities for IT support, infrastructure maintenance and data reporting across the practice.
practice based working - full time - no hybrid working - no agencies please
Main duties of the job
Key Responsibilities
IT Support & Infrastructure (Primary Focus)
Provide first- and second-line IT support to all staff
Troubleshoot issues relating to PCs, printers and systems
Support onboarding and user access management - EMIS/NHSmail/Microsoft 365
Assist with administration and troubleshooting of Check Cloud telephony system
Monitor and maintain on-premise server infrastructure with escalation
Liaise with external suppliers and NHS support services
Support business continuity and system recovery
Documentation, asset records and IT stock
Data & Reporting SupportPerformance and data quality reports - QOF/QIA/ES
Support EMIS searches, reporting and analysis
Generate targeted patient recall lists and support recall coordination as needed
Assist with batch messaging/invites
Service improvement and clinical decision-making
Training & Patient SupportSupport staff training on systems
Promote online patient services (NHS app, repeat prescriptions, appointment booking, access to records)
Provide patient education and support in reception and waiting areas
Support new staff induction and advise system changes
Governance, Safety & ComplianceAccordance with NHS IG and GDPR
Support cyber security best practice and DSPT
Support clinical risk considerations
About us
Paxton Green is an innovative and exciting place to develop your career. We are a teaching practice for clinicians and this ethos will extend to this role. We offer excellent terms and conditions and the PGGP payscale for progression. This post will be P&G Grade 6, reporting to the PCN Operations Manager wiht senior oversight by the Practice Manager.
This is an exciting opportunity to be part of our Primary Care Network (PCN) collaboration with only two other neighbouring practices in the Croxted Care Network. PGGP has approximately 20,000 patients and is a training practice for GP registrars, FY2 doctors, practice nurses and undergraduate students
You will work with a group of highly motivated individuals, passionate about using IT to improve services for patients. We work as a team, supporting each other in a friendly atmosphere. Our spacious staff room allows discussions to take place away from the workplace.
Early Shift : 7.45 am - 4.15 pm (E)
Late Shift : 7.45 am - 4.15 pm (L)
Week pattern : Mon E, Tue E, Wed L, Thu L and Fri L
For Annual Leave or other cover all above shifts will be E (Early)
All shifts Paxton Green site based no hybrid working or change of above times as operational need to support the team and a large medical training practice
Closing Date: 17th March 2026,
Shortlisting for Interview : 18th March.
Interviews & technical test on site at Paxton : Wed 25th March
Job description
Job responsibilities
IT and Data Facilitator Full Time
Paxton Green Group Practice
Job SummaryPaxton Green Group Practice is seeking an IT and Data Facilitator to support the smooth day-to-day running of our clinical IT systems, provide responsive IT support to staff, and deliver data insights to support quality improvement and contract performance.
The post holder will work as part of the practice IT team, supporting core systems including EMIS Web, Docman, AccuRx and Check Cloud telephony. They will also support staff training and patient education initiatives and contribute to data quality and performance reporting including QOF/QIA.
The role plays an important part in maintaining safe, secure and resilient digital services in a busy general practice environment, while ensuring staff and patients can make effective use of available technology and digital tools.
The post holder reports to the Operations Manager for day-to-day management, with senior oversight from the Practice Manager. Technical direction is provided by the Lead IT GP Partner for strategic IT projects and complex technical matters. The post holder will work independently on routine operations while maintaining clear communication and escalation pathways.
The post holder will work as part of a two-person IT team alongside the existing IT and Data Facilitator, sharing responsibilities for IT support, infrastructure maintenance and data reporting across the practice
Early Shift : 7.45 am - 4.15 pm (E)
Late Shift : 7.45 am - 4.15 pm (L)
Week pattern : Mon E, Tue E, Wed L, Thu L and Fri L
For Annual Leave or other cover all above shifts will be E (Early)
All shifts E & L will be Paxton Green site based there will be no hybrid working or change of above times as operational need to support the GPs, staff and trainees clinically, in a large medical training practice and a lot of trainees user turnover (placements changing)
Closing Date: 17th March 2026, Shortlisting for Interview : 18th March. Interviews & technical test on site at Paxton : Wed 25th March
Key Responsibilities IT Support & Infrastructure (Primary Focus)Provide first- and second-line IT support to clinical and non-clinical staff
Troubleshoot issues relating to PCs, printers, network access and clinical systems
Support onboarding and user access management (EMIS/NHSmail/Microsoft 365)
Assist with administration and troubleshooting of Check Cloud telephony system
Monitor and maintain on-premise server infrastructure with appropriate escalation
Liaise with external suppliers and NHS support services as needed
Support business continuity and system recovery during outages
Maintain documentation, asset records and IT stock management
Data & Reporting SupportRun routine performance and data quality reports (QOF/QIA/enhanced services)
Support EMIS searches, reporting and analysis to optimize contract performance
Generate targeted patient recall lists and support recall coordination as needed
Assist with batch messaging/invites in collaboration with the admin team
Present data in clear formats to support service improvement and clinical decision-making
Training & Patient SupportSupport staff training on clinical systems and digital tools
Promote online patient services (NHS app, repeat prescriptions, appointment booking, access to records)
Provide patient education and support in reception and waiting areas
Support new staff induction and ongoing communications about system changes
Governance, Safety & ComplianceHandle patient-identifiable data in accordance with NHS IG and GDPR
Support cyber security best practice and contribute to DSPT compliance
Maintain awareness of and support clinical risk considerations in digital systems
Detailed Duties by Support Level Level 1 Front-line User SupportStaff internal IT helpdesk and respond to support requests within agreed timescales
End-user troubleshooting (Windows, printers, scanners, logins)
Operational support for EMIS Web, Docman, AccuRx and other clinical systems
Telephony user support (Check Cloud system administration and troubleshooting)
Level 2 Practice Systems SupportInstallation and configuration of practice hardware and software
Setting up new users on computer and telephone systems
Routine system monitoring and checks
Supplier liaison and incident escalation
Stock management of IT deliveries and equipment
Support for business continuity during system disruptions
Level 3 Advanced Infrastructure & Data SupportOn-premise server monitoring, backup verification and first-line diagnosis
Server and workstation imaging, deployment and configuration
Network infrastructure support with appropriate escalation
Windows Server administration including event log monitoring
EMIS searches, ad hoc reports and dashboards (QOF/QIA/contract performance)
Patient recall list generation and batch communications support
Data analysis to identify service improvement opportunities and revenue optimization
Contribute to information governance, cyber security and DSPT compliance
Note: Occasional flexibility may be required during major system incidents or planned maintenance windows.
Person Specification
Skills & Competencies
- Knowledge of information systems used within the NHS
- Excellent interpersonal skills and ability to deal tactfully with all levels of staff, patients and external organizations
- Strong organizational skills and attention to detail
- Ability to analyze, manipulate and present data in meaningful formats
- Presentation skills (written, verbal and electronic)
- Ability to work independently and as part of a team
- Calm and flexible approach to work with ability to manage competing priorities
- Understanding of confidentiality, data security and information governance principles
Qualifications
- Degree/diploma in IT or equivalent professional experience
Experience
- Experience providing IT support in a professional environment
- Experience with Windows and PC-based applications (especially Microsoft suite)
- Experience working with Windows Server environments
- Understanding of data collection, analysis and presentation
- Understanding of NHS business processes or healthcare IT environments
- Ability to use own initiative and make sound decisions under pressure
- Ability to communicate technical information clearly to non-technical colleagues
- Experience with GP clinical computer systems (EMIS Web, Docman, AccuRx)
- Understanding of QOF/QIA and GP contract performance requirements
- Experience with telephony systems (particularly Check Cloud or similar)
- Teaching or training experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Paxton Green Group Practice
Address
1 Alleyn Park
London
SE21 8AU
Employer's website
https://www.paxtongreen.nhs.uk/