IT Support Analyst

IT Support Analyst

We’re looking for an IT Support Analyst, with around 2-3 years’ experience to join a team supporting users across the company, main responsibilities will include, but are not limited to the following:

• Provide first and second-line technical support to end users
• Troubleshoot hardware, software, and network issues
• Support and maintain Windows 10 and Windows 11 environments
• Manage user accounts, permissions, and group policies in Active Directory
• Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
• Log, track, and resolve incidents and service requests
• Escalate complex issues where necessary and follow through to resolution
• Maintain clear documentation and contribute to knowledge bases

Skills & Experience

• Previous experience in a IT support / service desk role
• Good working knowledge of Windows 10 & 11
• Hands-on experience with Active Directory (user management, password resets, permissions)
• Understanding of networking principles
• Strong communication and customer service skills
• A proactive attitude and willingness to learn

Desirable (but not essential)

• IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
• Experience with ticketing systems
• Exposure to Office 365 / Microsoft 365