Infrastructure Engineer

Senior IT Engineer - Remote

We are looking for a highly skilled and motivated IT professional with MSP experience, supporting and evolving a modern, secure, and EUC environment, acting as the go to person and last stop for all EUC related incidents. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex technical problems, and communicates confidently with both clients and internal teams.

Key Responsibilities

• Diagnose, manage, and resolve complex technical issues, including high-priority escalations
• Work closely with clients and internal stakeholders to deliver reliable, secure IT solutions
• Support, maintain, and improve on-premise, cloud, and hybrid infrastructure environments
• Automate and optimise systems using scripting and best-practice frameworks

Core Skills

• Excellent problem-solving skills with the ability to manage high-pressure escalations
• Strong communication skills and the ability to work effectively with clients and internal teams
• Experience working in a structured support environment with familiarity with the ITIL framework

Microsoft & Endpoint Technologies

• Expert knowledge of Windows 10/11
• Microsoft 365, Intune, Autopilot, Azure AD
• Group Policy, Intune Configuration Policies, Microsoft Sentinel

Server & Virtualisation

• Microsoft Windows Server
• Virtualisation technologies, particularly Proxmox or Microsoft Hyper-V

Cloud Technologies

• Public cloud solutions with hands-on experience in Azure or AWS
• Solution implementation, migration, and ongoing support

Networking & Security

• LAN / WLAN / WAN technologies
• Strong understanding of DNS, DHCP, VPNs, and security best practices
• Firewall exposure including Sophos, Cisco, Fortinet, and PF Sense

Automation & Virtualisation

• Hands-on PowerShell scripting for automation and system management
• Desktop virtualisation experience (Citrix, VMware Horizon, Windows 365, Azure Virtual Desktop)

Security & Backup

• Proven experience managing and troubleshooting AV solutions such as Sophos and Microsoft Defender
• Exposure to backup technologies including Veeam, Carbonite, SaaS Protect, and E-Vault