1st Line Support Agent Help Desk
1st Line Support Agent (Help Desk) Birmingham £15.48 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.What You’ll Do
- Provide quick, reliable first-line support across corporate and retail systems.
- Troubleshoot issues with payroll, retail equipment, applications, and more.
- Deliver excellent customer service with a confident, professional phone manner.
- Stay organised and work efficiently in a busy help desk environment.
- Previous 1st Line Support experience is helpful but not essential.
- Strong communicator who can think fast and solve problems independently.
- Tech-savvy and eager to learn new systems.
- Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.
- Competitive pay: £15.48 per hour.
- Real opportunities to progress to 2nd Line Support and beyond.
- Fun, social, and supportive team culture.
- A company that invests in its people and promotes from within.