Service Desk Coordinator

Service Desk & Administrative CoordinatorPertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury.Salary: £27,000 - £35,000 (DOE) Service Desk Coordination- Act as the first point of contact for clients, logging service requests and scheduling engineers.- Scheduled/planned maintenance and emergency callouts as required- Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required- Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.- Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.- Order parts and liaise with suppliers for service-related requirements.General Administration- Handle incoming calls, emails, and general correspondence.- Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.- Assist with preparing service reports, quotes, and invoices.- Help organise team schedules, meetings, etc- Ensure compliance with industry standards and assist with audit preparation.Requirements:- Previous experience in service desk, scheduling, admin roles and service sector- Excellent organisational, multitasking, and time management skills- Strong communication and customer service abilities- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM/Service Management software- Ability to work under pressure, reliable, and hardworking.If you would be interested, please apply, or call Corinne at Pertemps.