IT Service Delivery Manager

IT Service Delivery Manager

Global Law Firm - London

Hybrid Working - 3 days office / 2 days from home

Are you an IT Service Delivery Manager looking for a rewarding new role?

Have you worked in a global law or professional services firm?

In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management.

About the role

As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs.

You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model.

About you

• Strong background working as an IT Service Delivery Manager with previous experience managing a global team of Service Desk Managers
• You will have experience of working in a large-scale environments (4,000+ users)
• You will have an ITIL certification and good knowledge of ITIL processes
• Experience working to the follow the Sun model
• You will have exceptional communication skills.
• ServiceNow experience is highly desirable

• Experienced background developing and implementing strategies for 24/7 service delivery required

Location - central London/hybrid working

If you meet the criteria and are excited about this opportunity, apply now to discuss your next move with our specialist tech recruitment team.

Please note Sponsorship is not available, so you must have the right to work in the UK.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.