IT Helpdesk Analyst

IT Helpdesk Analyst – 1st Line Support – London

Start Date: Early October 2025

Looking for a role where your technical skills and people-first mindset really make an impact?

We’re recruiting on behalf of a highly regarded London-based law firm for an IT Helpdesk Analyst. This is a fantastic opportunity to join a collaborative IT team that supports a professional user base and balances BAU support with project-based work.

If you're passionate about delivering outstanding IT service, love solving problems, and want a role that offers hybrid working and variety in your day – this could be the perfect next step.

What You'll Be Doing

• Act as the first point of contact for IT support (phone, email, walk-ups, ticketing system)
• Resolve issues or escalate to 2nd line where needed
• Support users in London across hardware, software, and mobile devices
• Collaborate closely with colleagues in daily virtual team meetings
• Get involved in ongoing IT projects and process improvements

Your Skills & Experience

• Previous experience in an IT helpdesk or customer service support role
• Strong communicator with excellent problem-solving skills
• Comfortable with technologies including Microsoft 365, Windows 10, Active Directory, Teams, and remote tools like TeamViewer
• Experience in a law firm or professional services environment.

Shift Pattern

• Rotating shifts between 08:00–20:00 (7.5-hour days)
• Mix of early, standard, mid, and late shifts
• 50% home working, with early and late shifts fully remote
• On call required – 1 week in 4/5 (£10 per hour)

If you're ready for a role where your IT support skills are genuinely valued, we’d love to hear from you.

Apply now below