Customer Support Analyst
Location: Oldbury | Hybrid: 2 days office / 3 days home
6-month contract | Full-time
We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role.
This is a customer service role in a technical environment. You don’t need a strong IT background – what matters most is how you deal with people. If you’re a confident communicator, organised, and enjoy helping users solve problems, this is a great opportunity to build a career in IT.
You’ll be supporting users with day-to-day IT issues, managing cases through a ticketing system, and working closely with colleagues across the wider IT function. Full training will be provided.
What you’ll be doing
- Acting as a first point of contact for user support
- Logging and managing queries through a ticketing system
- Working within SLAs and service targets
- Owning issues through to resolution or escalation
- Keeping users updated and informed
- Working collaboratively with Infrastructure, Security and PMO teams
What we’re looking for
- Experience in customer service, support, call centre, helpdesk or similar
- Strong communication skills and a professional approach
- Comfortable working with customers and stakeholders
- Well organised with good attention to detail
- Positive, reliable and team-oriented
- Tech-savvy and keen to learn
Nice to have (not essential)
- MacOS / iOS or Windows experience
- Microsoft and Google tools
- Ticketing or ITSM systems
What’s on offer
- Hybrid working (2 days office, 3 from home)
- Supportive team and structured onboarding
- Opportunity to move into more technical roles over time
If you’re looking for a customer-focused role with real development potential in IT, this is a great place to start.
Apply now for immediate consideration.