Senior Application Support Officer (Unit4 ERP)

Positive Employment is currently recruiting for a Application Support Officer for our client a local government organisation in Bristol.

The successful candidate will join the Finance Application team, which is part of the Corporate Application team in the organisation.

They will use Unit4 ERP finance system and are in the process of migrating to Unit4 SaaS product. They will provide support to a project which is looking at making improvements to how the organisation are collecting outstanding debt and automating process where possible.

There will be a requirement to create reports/provide data to help inform decisions.

This role is a 4 month initial contract with the possibility to extend. This role is a hybrid role where you can mainly work from home however as and when required you will attend the office. You will be expected to come to Bristol to collect your equipment and undertake an induction.

Duties and Responsibilities but not limited to:

• .Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
• Manage the implementation of service improvement working in partnership with internal/external stakeholders.
• Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
• Lead/oversee co-ordination of system upgrades.
• Ensure escalation of issues to system providers or Application Support Leader as appropriate.
• Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate.
• Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information.
• Encourage and promote best practice, particularly in the area of customer service orientation.
• Ensure all processes reinforce effective data quality and data security.
• Lead and support the measurement and benchmarking of an Application Support Function that provides consistent processes, standards, and best practice.
• Lead and manage a team of up to 10 staff members.

Personal Requirements:

• Must have experience of using Unit4ERP Finance system as well as providing support.
• Must have proven experience in AR (Account Receivable) module in Unit4.
• Extensive experience of using and supporting Unit4 Finance system ideally in a local government environment.
• Good SQL knowledge as well as experience in creating reports in report studio including XtraReports.

Working Hours: 37hrs/9:00am - 17:00pm/Monday to Friday

Pay: £400.00 per day

Please note this role is within the scope of IR35.