IT Service Desk Analyst

Job summary

We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support! This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support.

 

Practice Plus Group is the UKs leading independent provider of NHS services to patient in Secure Environments prisons, immigration removal centres (IRCs) and non-custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS).

Hours:   This is a full time role, 37.5 hours per week, between 07:30 - 18:00, Monday-Saturday. Shifts are on a weekly rota to ensure core hours are covered.    Salary:   The salary for this role is £27,972 per annum.

How will we support you?

 

Robust Induction 

 Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities

Our bespoke Learning Management System to address your learning needs

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks #LI-AB1

Main duties of the job

As our new IT Service Desk Analyst, some of your duties will include:  

• Providing 1st and 2nd line support to users nationally - assisting those working in prisons, non custodial services and central functions
• Assist users via phone and self service tickets
• Resolve a range of software issues, including Windows, SysmOne, and hardware issues like network and installing printers etc
• Escalate to 3rd line support as required
• Ensure that customers are updated with their issue, and provide a resolution as quickly as possible

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesnt stop there we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

About us

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

As our new IT Service Desk Analyst, you will:  

• Have a keen interest in IT, and be able to demonstrate a passion for a career in this area
• Have good working knowledge of MS Office and operating systems
• Have excellent communication and customer service skills
• Any IT support experience would be beneficial

We offer a very rewarding and fulfilling career to healthcare professionals in primary care. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.