IT Support Engineer Apprentice
You will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution. You will be predominantly working with MS Windows based clients with server networks of up to 50 users.
Role
- First line support issues for Windows desktop users
- Dealing with customer issues via telephone and email
- Build and configuration of desktops and laptops
- Dealing with Office 365 and Azure managed services on behalf of clients
- Configuration and pre–installation setup of various hardware
- Carry out pre-installation surveys, upgrades and new system installations
- Onsite installation of new equipment and troubleshooting of client issues
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment
- Potential salary increases would be connected with this growth on completion of the apprenticeship
- The company’s previous apprentices now occupy more senior positions in the organisation
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday 8:30am- 5pm
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 16th February 2026
- Start Date
- Monday, 23rd February 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)