IT and Systems Support Analyst

A client of ours in the Clacton-on-Sea area are recruiting an IT & Systems Support Analyst to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm (37.5 hours) and paying £26,000 - £29,000 per annum depending on experience.

Key Duties include but are not limited to:

• Maintain data integrity through audits, updates, and user support.
• Administer MS365 and core systems, managing on-boarding and access.
• Configure and set up user workstations.
• Manage internal networks, cloud services and ensure optimal performance of hosting performance.
• Track IT assets and software licenses.
• Provide daily technical support and system maintenance.
• Attend department meetings to share updates on system performance and technical needs.
• Create and maintain dashboards, charts, and reports to track KPIs, performance and service metrics.
• Analyse data from Salesforce, MS365, and internal tools to identify trends and opportunities.
• Assist in the automation of data collection and reporting processes
• Assist department heads in understanding data requirements and create reports to support business goals
• Contribute to developing data standards, templates, and tracking methods to strengthen a data-driven culture.
• Analyse recurring technical issues to identify root cause.
• Assist with system development.
• Develop and maintain user guides.

Skills and Experience required to be considered for this IT & Systems Support Analyst position:

• An interest in various coding such as HTML, CSS, JS, Python, Apex, SQL Etc.
• Proficient within the Microsoft packages.
• Eagerness to support others.
• Previous experience in system administration or IT Support role beneficial
• Excellent communication skills
• Relevant Salesforce knowledge/experience advantageous

Great Benefits to working for this company include:

• Potential to earn 10% of basic salary
• Health and lifestyle services
• Wellbeing program
• 20 days holiday + bank holiday
• Option to purchase up to 5 days holiday
• And more!

If you feel like you meet the above criteria & would like to be considered for this IT & Systems Support Analyst position, please apply with your CV and contact Connor at Prime Appointments for a confidential chat. #officejobs