Technical Process Lead

Location: Frimley

Job Type: Full-Time

Salary: £30k pa - £40k pa

We are looking for a Technical Process Lead to support and manage technical processes, documentation and SOPs across multiple sites within a busy Tech Suite environment. This is a hands-on, mixed technical and operational role where you’ll be testing client SOPs, supporting global teams, and helping to ensure devices and orders are prepared and dispatched accurately and on time.

It’s a great opportunity for someone who is technically minded, enjoys problem-solving, and is comfortable working with both clients and internal teams.

• Test and validate technical SOPs issued by clients to ensure they work as intended.
• Liaise with clients and partners to resolve technical process issues.
• Keep all technical documentation and SOPs up to date and correctly version-controlled.
• Ensure all sites are working from the correct SOPs for each client.
• Provide SOP and technical process training and support to global site teams.
• Work with global technical support colleagues to maintain consistent standards.
• Assist with the technical setup of new locations and deployments.
• Prepare devices for dispatch (e.g. laptop provisioning, imaging, labelling).
• Process returned devices and update records accordingly.
• Pick, pack and dispatch orders in line with agreed turnaround targets.
• Receive deliveries, check quantities and keep storage areas tidy and organised.
• Maintain a clean, safe working environment and follow Health & Safety procedures.
• Support general Tech Suite operations and be adaptable to changing priorities.

• GCSE-level education.
• Experience with Microsoft Word and Excel.
• Any knowledge of Intune and Microsoft technologies/courses is an advantage.
• Strong communication skills and confidence dealing with clients and internal teams.
• Ability to work well in a team and under pressure in a fast-paced, target-driven environment.
• Flexible, willing to learn and take on new skills and processes.
• Physically able to carry out regular light–medium–heavy lifting as part of daily tasks.

• Varied, hands-on role combining technical and operational work.
• Training and development opportunities in a growing technical environment.
• Chance to support global sites and be involved in new location setups.
• Supportive team culture with room to develop and progress.

Apply Today

If you're ready for reliable, long-term work with a professional team, we want to hear from you. Apply now with your CV or contact details for an immediate start.