IT Support Analyst

2nd Line IT Support Analyst 

£27,000 PA Salary + Bonus

40 Hours Per Week

Office Based Role

We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users.

Key Responsibilities:

• Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems.

• Diagnose and resolve hardware, software, and network issues.

• Configure and deploy laptops, desktops, and mobile devices.

• Maintain asset records and manage incidents through the ticketing system.

• Support IT infrastructure, telephony, and business applications.

• Assist with system improvements, user training, and project work.

About You:

• GCSE-level education (or equivalent) and a full UK driving licence.

• Experience providing IT support for Windows environments.

• Strong troubleshooting, communication, and customer service skills.

• Knowledge of Active Directory, networking basics, and hardware repair.

• (Desirable) Server support, ITIL experience, or SQL skills.

If you’re a motivated IT professional who enjoys problem-solving and variety, we’d love to hear from you.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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