IT Support Engineer

I have an exciting opportunity for an IT Support Engineer to join a leading manufacturer in the Leicestershire area. The company are a driving force in engineering innovation and is known for pioneering advancements in its equipment ,offering cutting-edge manufacturing technologies. They have a rare opportunity for an IT Support Engineer to join their IT division. This is a newly created opportunity for the business, and you will be part of a small and dedicated team. They are looking to pay a salary of circa to £35k to £38k with some incredible benefits, which include the following:

• Enhanced pension scheme with generous employer contributions of 14% employer and 5% employee
• Comprehensive private healthcare (with option to include family) - Bupa
• Medical cash plan, life insurance X 4, income protection, and critical illness cover
• 28 days annual leave plus bank holidays, with extra days for long service
• Access to an employee discount platform and assistance program
• A supportive, innovative environment with opportunities for training and development

As their IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisations IT and telephone systems. This is a hands-on role, that is critical in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations.

Responsibilities:

• System Administration:
  Support and maintain company hardware, software, and network infrastructure.
  Monitor system performance and troubleshoot issues as they arise. Maintenance and support of the Companies Telephone network both VoIP and Cellular
• Technical Support:
  Provide first- and second-level technical assistance to staff (in-person, remote, or via helpdesk).
  Diagnose and resolve computer, printer, and network-related issues promptly.
• Network & Security:
  Assist with configuration and maintenance of LAN/WAN, VPNs, and wireless networks.
  Help ensure data security, backups, and disaster recovery procedures are in place and assessed via desktop exercises. Monitor user access and system permissions according to company policies.
• Software & Hardware Management:
  Install, configure, and update software applications.
  Manage hardware inventory, procurement, and equipment lifecycle. To maintain the Company's software library whilst ensuring that the Company always remains compliant with all software licensing laws. To set up and maintain a database of all Company hardware and its current users.
• Vendor Coordination:
  Consult with external IT vendors and service providers for procurement, support, and maintenance contracts.
• Documentation & Reporting:
  Maintain IT documentation including network diagrams, user guides, and asset records.
  Prepare periodic reports on IT operations, issues, and performance metrics.
• Project Management:
  Assist in the rollout of new technologies, systems upgrades, or infrastructure improvements.
• Fleet Management:
• To look after the company car fleet alongside Fleet Admin, including lease company management.

Requirements:

• Proven experience in IT support and system administration
• Proficient with Windows/macOS operating systems and Microsoft 365
• Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory, file servers, and backup solutions.
• Proficient with Windows/macOS operating systems and Microsoft 365
• Experience with cloud platforms (e.g., Azure, AWS, Google Workspace)
• Excellent problem-solving skills and a keen eye for detail.
• Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload.

Preferred Qualifications:

Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL