IT Support

IT Support

We are recruiting for a permanent MES Technician (IT Support) for our Banbury based client. This is a hands on role with a strong shop floor presence, supporting critical manufacturing software and hardware systems to ensure smooth, continuous production. Working closely with operations, quality, production teams and the MES Analyst, you will play a key part in maintaining, improving and developing MES and related systems, while providing first-line technical support and driving continuous improvement.

This role would suit someone with an IT support or infrastructure background who is comfortable in a fast-paced manufacturing environment, enjoys problem-solving under pressure and takes pride in delivering a high standard of service with a strong focus on safety, quality and customer support.

As IT Support, you will need to have/be:

• Professional, approachable and leads by example
• Strong communication, problem-solving and decision-making skills
• Organised, flexible and able to work under pressure
• Proactive, results-driven with a strong safety and continuous improvement mindset
• IT infrastructure or IT support experience
• Strong technical troubleshooting skills (PCs, scanners, printers, mobile devices)
• Proficient in Microsoft Word, Excel and Visio
• Experience managing hardware repairs and vendor returns
• Excellent customer-facing and interpersonal skills
• Experience in automotive or fast-paced manufacturing environments (desirable)
• Exposure to SCADA, ERP, MES, PLC or Linux systems (desirable)
• Experience with IT helpdesk software, SQL/Postgres, Power BI or development languages (desirable)

Details:

• Salary: £29, 000 - £30, 000
• Working Hours: 5 hours per week, Monday to Friday
• Location: Banbury (fully onsite)
• Duration: Permanent

Role of IT Support:

• Maintain and support manufacturing software applications, including MES
• Provide strong shop-floor support, working closely with operations, quality and production teams
• Deliver first-line support for manufacturing software and hardware to ensure continuous operations
• Work with the MES Analyst to develop, improve and support manufacturing systems and CI projects
• Train and support key users, providing cover when required
• Create and maintain system documentation, work instructions and SOPs
• Support cross-functional teams with quality issues, root cause analysis and corrective actions
• Develop and maintain databases, reports and data visualisations to support KPIs and improvements
• Liaise with Global IT, MES teams, suppliers and external partners on production-critical issues
• Participate in production and departmental meetings to ensure effective communication
• Support general IT service desk activities when required
• Drive continuous improvement of IT processes, ensuring compliance, safety and housekeeping standards
• Participate in the on-call rota and carry out other duties appropriate to the role

Benefits of working as IT Support:

• 25 days holiday, plus bank holidays
• Share scheme
• Employee assist program
• Free on-site parking
• Pension scheme
• Workwear
• Company Share Participation Scheme