Desktop Support Analyst

Role:- Desktop Support Analyst

Type:- Contract Inside IR35 Only/-

Mode:- fully on site 5 days in a week.

Location:- Liverpool UK with occasional travel to Stoke, Crewe and Chester office.

Job Description:

• Excellent communication skills – particularly telephone and written
• Experience of working in a professional practice environment
• The ability to assess each User's level of IT knowledge and be able to deal with or adapt assistance to match
• Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
• The use of a centralized helpdesk call logging environment
• A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
• Good knowledge of Microsoft Office 365 is essential
• Good problem solving and diagnosis skills
• Able to prioritize and manage conflicting demands
• Working knowledge of working in a virtualized environment
• Thorough understanding of file access and management in a WAN / LAN environment
• Familiar with wireless networks and networking
• Use of Audio/Visual equipment and installations
• Ability to work to tight deadlines