Support Engineer (Technical)

IT Support Engineer

Work Type - Contract

Location - Central London, UK

Work Mode - Onsite

About the Role

We are seeking a proactive and customer-focused IT Support Engineer to join our onsite support team. The ideal candidate will have hands-on experience in audio-visual (A/V) systems, desktop support, and IT infrastructure troubleshooting. You'll play a key role in ensuring smooth day-to-day technology operations, providing high-quality technical support to end-users, and maintaining conference room setups and IT equipment.

Key Responsibilities

• Provide IT support to end-users (hardware, software, and network issues).
• Configure, install, and maintain A/V systems including video conferencing, projectors, displays, and meeting room setups.
• Troubleshoot A/V, desktop, and peripheral device issues (laptops, printers, cameras, microphones, etc.).
• Support Microsoft 365 environment - Outlook, Teams, SharePoint, OneDrive, etc.
• Manage user accounts and permissions via Active Directory.
• Support device imaging, deployment, and patching using tools such as SCCM or Intune.
• Ensure IT assets and conference rooms remain fully operational and meet quality standards.
• Collaborate with global IT teams and vendors to resolve complex issues promptly.

Required Skills & Experience

• Proven experience in IT Support, Desktop Support, or A/V Support roles.
• Strong understanding of Windows 10/11, Microsoft 365, and Active Directory.
• Hands-on experience with Audio/Visual setup and troubleshooting (Teams Rooms, Zoom Rooms, or similar).
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.