Digital Support Apprentice

About the role:

Re-Tek, a leading name in sustainable IT lifecycle management, is offering an exciting opportunity to kickstart your digital career through a Digital Support Apprenticeship. Based at our East Kilbride facility, this full-time role is ideal for someone looking to build strong foundations in digital systems, customer service, and internal business support.

You’ll play a key part in supporting our internal teams, learning our business systems inside and out, and developing into a super user of the platforms we rely on every day.

This is more than just an apprenticeship – it’s your first step into a growing digital career. Re-Tek is expanding fast, and with that comes opportunities to grow and progress within the business. We are committed to supporting your learning journey, providing hands-on experience, and setting you up with the skills and confidence to succeed.What you will be doing: As a Digital Support Apprentice, you will support the accounts administration function while also contributing to the smooth running of our digital operations. This includes:

• Becoming a super user on our internal ERP system (Stock and Order Management)
• Acting as the first point of contact for internal system queries, troubleshooting issues, and providing guidance to team members
• Train to become proficient within ServiceNow CRM system - handling invoicing, producing reports, and data entry to maintain accurate and up-to-date records
• Working collaboratively with internal departments including sales, logistics, and customer service to ensure seamless digital processes
• Supporting digital improvement projects across the business to enhance workflow efficiency
• Helping to manage product lifecycle, inventory control, and customer orders
• Using Microsoft Excel, Word and Outlook to create reports, manage communications, and support scheduling and data entry tasks
• Liaising directly with customers and stakeholders via email and phone to handle enquiries regarding payments, deliveries, and orders

About you:

We’re looking for someone enthusiastic, proactive, and eager to learn. You should have:

• A keen interest in digital systems and technology
• Good working knowledge of Microsoft Office tools (especially Excel and Outlook)
• Excellent communication skills – both written and verbal

Salary: £23,000 per annum

Working hours: Monday to Friday, 8.30am to 5.30pm

Benefits:

• Casual dress
• Company pension
• Company discounts
• Onsite parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.