First Line IT Apprentice

Who you’ll be working for:

Palletways are the UK and Europe’s leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network.

What’s in it for you:

Palletways is seeking a highly motivated First Line IT Apprentice to join our dynamic IT team. This is a unique opportunity to be a part of a rapidly growing business and make a significant impact in the support function of our IT department.

You will be responsible for:

• Providing first line support to Palletways members on our bespoke software and hardware
• Creating and updating guides for our bespoke software
• Identifying areas for improvement in member training on our bespoke software
• Resolving incidents and requests within agreed Service Level Agreement (SLA) targets
• Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone

You will need the following skills:

• Strong communication skills, both written and verbal
• A willingness to embrace change and promote it to others
• Good computer literacy, including proficiency in Windows and Android
• Excellent organizational and planning skills with the ability to prioritize workload
• The ability to work well in a team as well as independently
• The confidence to propose new ideas and challenge the status quo

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 9am – 5:30pm

The company offers excellent benefits including:

• 25 days annual leave which increases over time plus bank holidays
• Pension scheme
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.