IT Apprentice

Employer description:

At J3B Debt, we help individuals and businesses find practical and effective solutions to debt. Our role is to identify a workable debt solution tailored to each client’s unique situation—and often, there are more options than they realise.

We work with a wide range of clients, from individuals facing financial difficulty with loans, credit cards, or Council Tax arrears, to businesses struggling with cashflow or owing money to HM Revenue & Customs. No matter the complexity of the challenge, our aim is to support, advise, and guide our clients to regain control of their finances and move forward with confidence.

By joining our team, you’ll be part of a purpose-driven organisation that truly makes a difference.

About the role:

We are looking for a motivated and enthusiastic IT Apprentice to support our growing team. Working as part of a collaborative and skilled IT department, you’ll play a vital role in delivering high-quality IT support across the business while learning on the job.

You will receive hands-on training, mentoring, and full support as you work towards industry-recognised IT qualifications. This is a fantastic opportunity to develop both your technical expertise and customer service skills, while contributing to a company that supports people during some of the most challenging times in their lives.

Responsibilities:

• Customer support: Respond promptly to internal IT queries via phone, email, or helpdesk ticketing system.
• Problem solving: Troubleshoot and resolve technical issues using logical, step-by-step thinking.
• Technical assistance: Support users with common IT issues including software, hardware, and networking.
• Maintenance: Carry out routine maintenance on PCs, printers, and networking devices.
• Hardware & software setup: Assist in setting up and configuring desktops, laptops, and associated software.
• Fault resolution: Investigate and resolve issues including connectivity problems, system errors, and hardware failures.
• Upgrades: Help deploy system upgrades and replace outdated hardware to keep systems secure and efficient.
• Documentation: Maintain accurate records of tickets, fixes, and IT assets.

Desired skills:

• Good verbal and written communication skills – able to explain technical issues in a clear, friendly way.
• Basic understanding of computer systems, networks, and software.
• Logical thinker with a structured problem-solving approach.
• Team player with the ability to work independently when needed.
• Friendly, proactive, and customer-focused attitude.
• Willingness to learn and grow within a fast-paced IT environment.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 40 hours per week.

Benefits:

• On-the-job training with experienced IT professionals.
• Support to achieve industry-recognised qualifications.
• A welcoming, values-driven environment where your contribution matters.
• The chance to build a strong foundation for a successful IT career.

Future prospects:

Opportunities to go onto higher qualifications in the future. Opportunity for full time position at the end of the apprenticeship

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.