IT Support Apprentice

About the role:

MJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing  team. In this hands-on role, you’ll be the first point of contact for clients and helping them keep their  IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits  across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day  you might be configuring Microsoft 365, the next installing a firewall or assisting with a network  rollout. You’ll receive full training on our internal systems (including ConnectWise PSA) and work  closely with our senior engineers to deliver outstanding service.

Responsibilities:

• First-line support: Diagnose and resolve Tier 1 and 2 support tickets for desktops,laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365
• Microsoft Entra / Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup
• Customer service: Provide friendly, professional support via phone, email, and on-site.Communicate technical solutions clearly to users of all skill levels
• On-site visits: Travel to client offices across Scotland to resolve urgent issues, performmaintenance, or assist with project rollouts (pool car provided)
• Ticketing & documentation: Use ConnectWise PSA to log issues, track progress, anddocument resolutions. Prioritise and escalate tickets to meet SLAs
• System monitoring: Use tools like Ninja One RMM to monitor client systems, patchdevices, check backups, and ensure security protocols are in place
• Project support: Assist with IT projects including client onboarding, Office 365migrations, network installations, and cybersecurity enhancements
• Knowledge sharing: Contribute to our internal knowledge base and help improveprocesses for better service delivery

What we are looking for:

• Good IT skills/background
• Problem solving
• Can show initiative 
• Able to drive
• Previous experience in tech or college/UNI studies

Salary: £22,200 per annum

Working hours: 35 hours per week, Monday to Friday, 9pm – 5pm

What we offer:

• Immediate start: We’re ready to welcome the right candidate right away
• Competitive pay & benefits: Salary based on experience, plus peoples pension,holiday allowance (including bank holidays), and performance-based reviews
• Training & development: Full training on our systems and support for professionalgrowth, including certifications and workshops
• Variety & challenge: Work across industries and technologies—cloud platforms,cybersecurity, networking—keeping your role dynamic and rewarding
• Supportive culture: Work directly with our Managing Director and senior engineers. Wevalue open communication, collaboration, and celebrating wins together
• Small company perks: Autonomy, career progression, hybrid working model and achance to make a real impact. Plus, regular team socials and the occasional office dog visit!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.