IT Systems Support Apprentice

About Cleland McIver:

Cleland McIver was set up by Keith McIver 40 years ago, originally a manufacturer of ready-made curtains and roller blinds for the retail and mail order markets. The family has been involved in textiles for over 100 years through three generations. Throughout its history the company has developed a loyal and long standing workforce dedicated to support the business and its customers. We are looking to expand our operations through an IT Apprentice

Responsibilities:

• Serve as the first point of contact for IT-related issues within the company.
• Respond promptly to support requests alongside the managed service provider.
• Troubleshoot hardware, software, network, and mobile device issues.
• Assist with installation, configuration, and maintenance of IT systems and peripherals.
• Support user account management and maintain IT documentation.
• Participate in IT projects such as system upgrades and security initiatives.

Desirable skills:

• Strong communication skills (verbal and written).
• Ability to prioritize tasks and manage workload effectively.
• Problem-solving and troubleshooting skills.
• Organizational skills to meet deadlines.
• Adaptability to changing priorities and demands.
• Proactive and detail-oriented.
• Positive attitude and professional demeanour.
• Reliable and punctual.
• Team player with strong interpersonal skills.

Additionally the following experience would be beneficial:

• Basic understanding of computer hardware, operating systems, and common applications.
• Previous experience in customer service or technical support.
• Understanding of health & safety and compliance requirements.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 36.5 hours per week.

Benefits:

• Hybrid working – for employees whose roles allow them to work from home.
• Employee recognition – for long service from 5 years upwards.
• The Cleland McIver Scratch Card – Win an early Friday finish and be entered into the big annual prize draw.
• Increase in annual leave – based on length of service.
• Workplace pension.

Future prospects:

• Opportunity to progress into higher-level IT roles within the company.
• Potential for full-time employment after apprenticeship completion.
• Development into specialist areas such as network administration or cybersecurity.
• Access to ongoing training and certifications.
• Career growth within a supportive IT team environment.
• Long-term prospects in IT systems support and operations.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.