Global Transformation Program Director

Primary Details

Global Transformation Program Director

London - Three-year fixed-term contract

The opportunity

In this newly created role, as Global Claims Transformation Program Director you will lead the end-to-end design, delivery, and success of QBE’s Global Claims Transformation initiative across our global operations.

You’ll oversee a cross-regional program with a global remit to reimagine and elevate the way we support and resolve claims – ensuring that customers remain at the heart of our claims function.

The Global Claims Transformation Program Director will guide transformation strategy across our regions, managing change initiatives and fostering innovation to deliver measurable outcomes in customer satisfaction, operational efficiency, and compliance.

This role can be located in one of our major office locations, of Sydney, New York or London.

Your New Role:

• Leading the Global Claims Transformation Program to achieve all milestones and objectives, fostering a culture of customer excellence and continuous improvement.
• Working with the divisional Claim leaders to gain an understanding of the divisional businesses and their respective needs and goals in the Global Claims Transformation Program.
• Overseeing solution architecture for a consistent approach, emphasising scalability and alignment with enterprise standards.
• Collaborating with executive sponsors, business leaders, IT, and operational teams to enable desired capabilities and maintain consistent stakeholder engagement.
• Championing innovation, process simplification, automation and AI opportunities to uplift operational performance.
• Tracking and reporting on key performance indicators to ensure benefits realisation.
• Driving strategic projects and engaging with stakeholders to deliver transformational change aligned with QBE’s business priorities.
• Operating within a matrixed environment and supported by dedicated delivery teams, including existing Global claims resources.

About you:

This is a senior opportunity for an experienced transformation leader with a successful track record in in leading large scale business transformation programs within insurance or financial services sectors. As part of our global transformation team, you’ll contribute with experience in:

• Exceptional skillset in building and sustaining strong, collaborative relationships with executive sponsors, business leaders, IT professionals.
• Adept at navigating complex, matrixed environments, effectively managing competing priorities, and communicating program progress and benefits to diverse audiences.
• Experienced in working in a technology driven environment.
• Ideally worked across multiple regions and regulatory jurisdictions.
• Demonstrated ability to deliver robust business cases and tangible process improvements, with a focus on AI enabled outcomes for customers, business, and compliance.
• General Insurance claims experience will be highly regarded but is not essential.
• Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion.

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

To find out more about why you should work for QBE, visit our careers website.  

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you!