DMS Support Analyst

DMS Business Support Analyst

Southwest

£40,000 – £60,000 + Benefits

We’re working with a prestigious automotive group seeking a DMS Business Support Analyst to take ownership of their Dealer Management System (Keyloop) and wider business systems.

You’ll play a vital role in supporting dealership operations across the group — ensuring systems run smoothly, user access is managed effectively, and integrations between platforms and manufacturers deliver maximum value to the business.

This role would suit someone with strong Keyloop / Kerridge experience who understands how a dealer group operates and enjoys working closely with stakeholders across IT, Finance, and Dealership Management.

What you’ll be doing

• Administer and maintain the Dealer Management System (Keyloop) across multiple sites
• Manage user accounts, permissions, and licensing
• Act as the main point of contact for Keyloop and other third-party suppliers
• Resolve DMS-related tickets, incidents, and system issues in a timely manner
• Support business system integrations with manufacturers and third parties
• Contribute to new site launches, software rollouts, and DMS improvement projects
• Train and support staff to ensure systems are used effectively
• Continuously identify ways to improve system efficiency and performance

What we’re looking for

• Hands-on experience supporting Keyloop / Kerridge DMS platforms
• Understanding of automotive retail operations (dealerships, aftersales, etc.)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• A proactive approach to improving systems and processes