IT Desktop Support Engineer

Desktop Support Engineer – Trading Floor

4 Month Contract | Inside IR35 | Immediate Start | London | On-site (5 days per week)

We’re looking for an experienced Desktop Support Engineer to join a busy financial services environment, providing hands-on end-user support within a fast-paced trading floor setting.

This role sits right at the heart of the action — you’ll be based at the Tech Bar, assisting users face-to-face, resolving walk-up issues, and supporting VIPs and traders in a high-pressure environment.

What You’ll Be Doing

• Providing day-to-day BAU support through floorwalking and desk-side assistance.
• Troubleshooting hardware and software issues across laptops, desktops, and mobile devices.
• Building and configuring laptops using SCCM and Intune, ensuring accurate role-based setups.
• Offering front and back office support, including Tech Bar (walk-up) assistance.
• Supporting Windows 10, Microsoft 365, and related applications.
• Administering Active Directory, Group Policy, and user account management.
• Providing 1st line support for trading applications, including Bloomberg and other market data tools.
• Handling mobile device setup, troubleshooting, and management.
• Offering remote support to users across multiple European offices.
• Logging and managing incidents via ServiceNow.

About You

• Strong background in desktop or end-user support within banking or financial services.
• Proven experience working on a trading floor and supporting high-profile / VIP stakeholders.
• Hands-on experience with SCCM and Intune.
• Exposure to Bloomberg or similar trading systems.
• Excellent communication and interpersonal skills — comfortable providing direct, face-to-face support.
• Professional, customer-focused, and calm under pressure.

Details

• Contract: Inside IR35
• Location: Central London (on-site)
• Hours: Monday–Friday, standard business hours
• Start: Immediate