IT Solutions Technician Apprentice (L3)
Role
Typical Day-to-Day Tasks:
- Provide first-line IT support to staff by troubleshooting hardware, software, and network issues.
- Set up and configure new laptops, mobile devices, user accounts, and system access.
- Assist the IT & Projects team with system upgrades, installations, and routine maintenance.
- Support ongoing projects (e.g., ERP system rollout) by gathering requirements, testing systems, and preparing documentation.
- Maintain accurate IT records, asset registers, and project documentation.
- Monitor and respond to IT service requests in a timely and professional manner.
- Help colleagues with Microsoft Office 365 and other business applications.
- Contribute ideas for improving IT processes and systems.
- Provide excellent customer service and communicate clearly with staff at all levels.
- Follow company policies, including data protection and cybersecurity best practices.
Training
The Apprentice’s Training Plan:
- The apprenticeship training will be delivered by LearnTech.
Training will take place through:
- Weekly remote classroom-based sessions (delivered online).
- Workplace learning and assessments with support from your line manager.
- Self-directed online study using LearnTech’s learning platform.
- All training will be completed during working hours, so apprentices are paid for their study time.
There is no requirement to travel to an external college site.
On successful completion of the apprenticeship, you may be offered a permanent role within our IT & Projects team.
Further training and development will also be supported to help you build a long-term career in IT.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday, 40 hours per week. Flexible working between 7:00am and 4:00pm. No evening or weekend work required.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st December 2025
- Start Date
- Sunday, 1st February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
About the Employer
- Company
- REINFORCEMENT SOLUTIONS LIMITED
- Location
- Wyrley Brook Retail Park, Walkmill Lane, Cannock, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- REINFORCEMENT SOLUTIONS LIMITED
- Location
- Wyrley Brook Retail Park, Walkmill Lane, Cannock, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted