IT Technician Apprentice
Are you someone who enjoys trouble shooting hardware and software issues? Do you like talking to customers? If this sounds like you, we invite you to join our growing team at John Finch Computers Ltd, where you’ll start your career in IT by offering our customers technical IT support and services. customers.
Role
Key Responsibilities:
- First-line support via phone, email, or ticketing system
- Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365)
- Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365)
- Log support actions and contribute to knowledge base
- Assist with hardware/software setup and deployment
- Provide professional, friendly customer service
Training
Opportunity to progress to full-time employment for the right individual.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, working hours TBC
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Logical
- Creative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
JOHN FINCH COMPUTERS LTD
We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology.
- Company
- JOHN FINCH COMPUTERS LTD
- Location
- Mortimer House, Holmer Road, Hereford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- JOHN FINCH COMPUTERS LTD
- Location
- Mortimer House, Holmer Road, Hereford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted