IT Support Apprentice
The primary function of the role is to provide effective support to the RCS customer base covering a range of software and hardware solutions. This entails logging support requests, fault identification and providing a satisfactory resolution to the fault or query.
Role
- You will be responsible for the day-to-day support for our external customers
- Provide first and second line support services to customers
- Respond to customer queries received via telephone and email
- Log and track all tickets and ensure the records are kept up to date
- Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met
- Escalate issues to internal and external stakeholders in a timely manner with the correct information
- Provide the highest levels of service and technical fault finding to internal and external customers at all times
- Install and update software solutions
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 8.45am - 5.00pm, Monday to Friday.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 4th February 2026
- Start Date
- Wednesday, 11th February 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)