Civica Cx Systems Officer

RM Recruit is working in partnership with our Birmingham based client to recruit a Civica Cx Systems Officer on a permanent basis. This role benefits from mostly home working with office presence required once / twice per month. This is a fantastic opportunity for an experienced Civica Cx professional to take ownership of system optimisation, support, and continuous improvement across a well-established ICT function.

Main duties include:

• Acting as the organisation’s subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal.
• Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency.
• Support users with technical issues, resolving data queries, workflow errors, and system problems promptly.
• Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms.
• Coordinate system testing, upgrades, patch deployments and release management.
• Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements.
• Develop user guides, training resources and deliver workshops to increase user capability and confidence.
• Produce reports and dashboards using SQL, Power BI and other reporting tools to support informed decision-making.
• Collaborate with the ICT and Innovations teams to support wider digital transformation initiatives.

Working predominantly from home—with occasional monthly on-site presence—you will play a key role in ensuring the Civica Cx Housing Management System and its related modules are fully aligned with operational needs and deliver excellent service to both staff and residents. Please note in order to be considered for this role, Civica Cx experience is essential.

As the ideal candidate, you will possess strong technical skills, ideally with SQL, Power BI, reporting tools and an understanding of data mapping. Experience in project delivery, testing coordination or business analysis. Having excellent communication skills, with the ability to explain technical concepts clearly to non-technical users is highly desirable and working part of a team will suit the successful candidate.

This role offers a unique opportunity to shape the future of a key business system and contribute to a programme of meaningful digital transformation. You’ll have the autonomy to implement improvements, solve problems, and deliver solutions that make a genuine difference to staff, residents, and the wider organisation.

If you thrive in a role where your expertise drives positive change, we would love to hear from you.

RM Recruit is an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age