Junior IT Support Analyst

About Us:

We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service.

The Role:

We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career.

Key Responsibilities:

• Provide first-line support for IT issues via phone, email, and in person
• Set up, configure, and maintain computers, laptops, and mobile devices
• Troubleshoot software and hardware problems (Windows and Mac)
• Assist with the setup of user accounts and access permissions
• Support basic network and printer issues
• Maintain accurate IT documentation and asset records
• Escalate complex issues to senior IT staff

Requirements:

• Enthusiasm for technology and problem-solving
• Basic understanding of Windows and/or Mac operating systems
• Good communication skills and a positive attitude
• Willingness to learn and develop new skills
• Right to work in the UK

Desirable (not essential):

• Previous IT support or customer service experience
• Familiarity with Microsoft Office, Office 365, or Active Directory

Benefits:

• Friendly and supportive team
• Ongoing training and development
• Opportunities for career progression
• Convenient Birmingham location with excellent transport links