Junior IT Support Analyst

About Us:

We are a forward-thinking company based in Manchester, committed to providing exceptional IT support to our employees and clients. Our culture is built around teamwork, learning, and continuous improvement.

The Role:

We are looking for an enthusiastic Junior IT Support Analyst to join our growing IT team. You’ll be the first point of contact for all IT-related issues, assisting users with hardware and software problems and ensuring smooth day-to-day operations. This is an excellent opportunity to develop your IT skills and gain valuable experience in a supportive environment.

Key Responsibilities:

• Provide first-line technical support via phone, email, and in person
• Set up and configure computers, laptops, and mobile devices
• Troubleshoot hardware, software, and basic network issues
• Assist with account setup and access permissions
• Support printers, scanners, and other office equipment
• Maintain IT asset records and documentation
• Escalate complex problems to senior IT staff

Requirements:

• Passion for IT and solving problems
• Basic knowledge of Windows and/or Mac operating systems
• Strong communication skills and a can-do attitude
• Willingness to learn and take on new challenges
• Right to work in the UK

Desirable (not essential):

• Previous experience in an IT support or customer service role
• Familiarity with Microsoft Office, Office 365, or Active Directory

Benefits:

• Friendly and collaborative team
• Ongoing training and support
• Clear progression opportunities
• Central Manchester location with great transport links