Junior IT Support Analyst

About Us:

We are a growing company based in the heart of Central London, supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely.

The Role:

As a Junior IT Support Analyst, you’ll provide first-line support for all IT issues across the company. You’ll troubleshoot basic hardware and software problems, set up equipment, and help keep our systems running smoothly. This is a fantastic opportunity for someone with a passion for tech, eager to learn and develop their skills in a supportive environment.

Key Responsibilities:

• Provide first-line IT support to staff in person, via phone, and email
• Set up and configure laptops, desktops, and mobile devices
• Troubleshoot Windows and Mac OS issues
• Support Office 365, email, printers, and basic network issues
• Escalate complex issues to senior team members
• Maintain IT documentation and inventory
• Assist with onboarding new starters

Requirements:

• Passion for technology and problem-solving
• Basic understanding of Windows and/or Mac operating systems
• Good communication skills and a helpful attitude
• Willingness to learn and grow
• Right to work in the UK

Desirable (not essential):

• Previous experience in an IT support or customer service role
• Familiarity with Office 365, Active Directory, or remote support tools

Benefits:

• Central London office with excellent transport links
• Friendly, inclusive team
• Ongoing training and development
• Opportunities for progression