IT First & Second Line Support
Job Title: IT Helpdesk Support - Expert
Location: London
Duration: 10 Months Contract with Potential Extension
Rate: £18.79 - £21.56 per hour Inside IR35
We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.
The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.
Key Responsibilities
- Provide first-line IT support via phone and service desk tools
- Troubleshoot application, hardware, software, and basic network issues
- Log, track, and resolve incidents and requests within SLAs
- Escalate complex issues and potential service outages
- Support IT changes and maintain accurate documentation
- Communicate system availability and outages to users
- Work rotational shifts to ensure support coverage
Shift Pattern: Rotational shifts:
- 9:00 AM - 5:00 PM
- 11:30 AM - 7:30 PM
Required Skills & Experience
- Experience in IT Helpdesk / Service Desk support
- Knowledge of incident, request, and problem management
- Hands-on troubleshooting (hardware, software, basic networking)
- Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
- Strong communication and customer service skills
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.