Customer Service Supervisor
Customer Service Supervisor
6 Months contract + possible extension of becoming permanent
Newcastle - Office Based
37.5 hours a week
£18.00 per hour
A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users.
Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include:
- Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
- Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.
- Drive results by monitoring KPIs and providing real-time coaching to enhance colleague skills and conduct.
The successful candidate will have the following attribute and key skills
- A background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.
- A track record of succeeding in fast-paced environments where priorities shift quickly.
- Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.
- Prior experience of working in FCA regulated environment or banking environment
- A reliable, self-motivated approach with a genuine passion for customer excellence.
6 Months contract + possible extension of becoming permanent
Newcastle - Office Based
37.5 hours a week
If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you.
Interested? Please send your CV to
Randstad Technologies is acting as an Employment Business in relation to this vacancy.