Data Analyst

Are you an 8+ year Data Analyst ready to drive global customer success for an industry leader in financial software?

We're looking for a highly motivated Data Analyst to join the Global Customer Success Data Science Team in London, UK. This is a critical 10-month contract role focused on establishing reliable data foundations and enabling actionable insights across multiple international markets.

What You'll Do:

• Build the Foundation: Collaborate on data pipelines, improve integrity, and establish metric definitions tailored for non-US markets.
• Automate & Visualize: Create scalable, user-friendly dashboards to track core KPIs (tNPS, AHT, repeat contacts) and automate recurring reports.
• Influence Strategy: Conduct deep-dive analysis (root cause, operational inefficiency) and translate findings into compelling narratives that directly improve the customer journey.
• Experiment: Support A/B testing and digital experience evaluations by analyzing performance and quantifying business impact.

What You'll Bring:

• 8+ years in Data Analytics/Science.
• Expertise in SQL and dashboarding tools (Tableau/Qlik).
• Familiarity with big data tools (Snowflake, Databricks) and ETL.
• Experience with A/B testing and Python/R is preferred.

Contract Details:

• Location: London, UK
• Duration: 10 Months
• Rate: Up to £277 (Umbrella)

Ready to turn global data into customer delight? Apply today! or please share your updated CV to sai saranya gummadi @ randstad digital .com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.