Customer Support Coordinator

Customer Support Coordinator – Reading

£25,000 plus excellent benefits – based in their Reading office

Unique opportunity to join a fantastic and growing (global) eLearning business.

Purpose of the Customer Support Coordinator:

The Customer Support Coordinator will be the first point of contact for clients, assisting with enquiries, product support, and troubleshooting. You will play a key role in maintaining client satisfaction, supporting the delivery of their products, and ensuring efficient communication between customers and internal teams.

Key Responsibilities for the Customer Support Coordinator:

• Respond to customer enquiries via email, phone, and online platforms in a timely and professional manner.
• Provide support and guidance on their products, tools, and assessments.
• Troubleshoot and resolve client issues, escalating complex problems to the relevant teams when necessary.
• Maintain accurate records of customer interactions, support requests, and resolutions in CRM systems (e.g., HubSpot).
• Collaborate with sales, account management, and IT teams to ensure client needs are met.
• Assist in onboarding new clients and providing training or resources as required.
• Identify patterns or recurring issues and provide feedback to improve products and processes.
• Support internal reporting on customer satisfaction, support requests, and service metrics.

Skills & Experience for the Customer Support Coordinator:

• Previous experience in a customer support, client services, or coordination role.
• Strong communication skills, both written and verbal, with the ability to explain complex concepts clearly.
• Excellent organisational and time management skills, with the ability to manage multiple enquiries simultaneously.
• Experience with CRM systems (HubSpot or similar) and support tools.
• Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
• Attention to detail and commitment to high-quality service.
• Familiarity with software products or learning platforms is desirable.

Personal Attributes:

• A client-focused mindset, passionate about helping people and organisations succeed.
• Friendly, approachable, and professional, with strong interpersonal skills.
• Proactive, adaptable, and resilient in a fast-paced environment.
• Collaborative and able to work effectively across teams.
• Eager to learn and grow, with a continuous improvement mindset.
• Positive attitude, with a commitment to delivering excellent service.

Customer Support Coordinator – Reading

£25,000 plus excellent benefits – based in their Reading office