Customer Success Manager, SaaS

Customer Success Manager, SaaS, Milton Keynes. £30,000 Basic Salary plus bonuses

We're looking for a passionate and proactive Customer Success Manager to join our client's growing team in Milton Keynes. This is a full-time, office-based, permanent role in West Milton Keynes.

About the Role of Customer Success Manager

This isn't your typical tech or account management job. We're looking for someone who sits comfortably between those two worlds-someone with the technical know-how to solve problems and the communication skills to build strong client relationships. You'll be the key to driving client satisfaction, helping customers get the most out of our product through effective onboarding, feature adoption, and ongoing support.

In Return, you will receive

• A competitive salary of up to £30,000
• Excellent opportunities for career progression within a growing company.
• Pension and other benefits.
• A friendly and supportive work environment.

What You'll Do as a Customer Success Manager

• Serve as the primary point of contact for clients, building and nurturing long-term relationships.
• Guide clients through the onboarding process to ensure a seamless start.
• Introduce new features and updates to maximise client usage and engagement.
• Provide technical support and creative solutions to client challenges.
• Act as a proactive, positive, and collaborative member of our team.

What We're Looking For

• Proven experience in a customer success, technical support, or similar client-facing role.
• Excellent communication, interpersonal, and relationship-building skills.
• A confident and proactive personality with a knack for creative problem-solving.
• Solid technical skills and proficiency with PCs.
• Experience with client onboarding is a plus.

To Apply to the Role of Customer Success Manager

Email your CV to

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